Fem Finesse Return Policy

Warranty and Returns

At Fem Finesse, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

 

15 Day Return Warranty

Customers can contact us within 15 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately.

 

How to Reach Us

Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

Our Solutions:
1. Fem Finesse's Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Fem Finesse is responsible for shipping the wrong item/ size.

2. Customer's responsibility
Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be issue a free return label for an exchange. If the customer chooses a refund, we will refund the original product price where customer pays for the shipping cost to warehouse. 
3. Unwanted item
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 15 days of receiving the product for a partial refund of the product cost.

 

Satisfaction Guarantee *

Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us within 15 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. 

 

Additional notes about Warranty

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
"The following items cannot be returned or exchanged: lingerie, swimwear, beauty items, and protective equipment or discounted items. Items with non-returnable marks and free gifts cannot be returned."

 

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days